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General Info

 

CHECK-IN & CHECK-OUT TIME
Check-in is between 3:00 p.m. and 8:00 p.m. Sunday through Thursday and from 3:00pm to 9:00pm on Friday and Saturday. Check-out is by 12:00 p.m. on the departure date, unless previously arranged with the front desk. If you anticipate arriving after office hours, please notify the front desk so that we can make special arrival arrangements for you. Unfortunately, due to our smaller size we typically cannot accommodate an early check-in or late departure.

OCCUPANCY AND LOCAL TAX
Transient Occupancy Tax is charged on the room rate only. There are no other additional fees.

GUARANTEE POLICY
To guarantee your reservation, we require a valid credit card to be on file. Unless otherwise stated at time of reservation, we do not charge your card in advance.

CANCELLATION POLICY
Sonoma Creek Inn has a 2 day cancellation policy, unless otherwise stated on your confirmation. For all reservations cancelled 2 days or more before the date of arrival there is no charge. For reservations cancelled within 2 days of arrival, the first night's charge, plus tax, will be billed to your credit card on file.
Reservations made within 2 days of the arrival date are considered non-cancellable and will incur a one night charge if cancelled. Guests who fail to cancel their reservation and do not check-in on the day of arrival will be charged for the first night plus tax.

GROUP, HOLIDAY AND SPECIAL EVENT PERIODS
Reservations that are made with a group booking or during a special event or holiday period are subject to a longer cancellation policy. This will be stated on your confirmation. If you have any questions, please contact the manager about your cancellation policy. Guests who fail to cancel their reservation and reserved their guestroom through a group booking or during a special event period are subject to a no-show charge equal to the entire stay. Sonoma Creek Inn occasionally requires a two or three night minimum during special event and/or holiday periods. If you have reserved a guestroom during a time period with a minimum night stay and need to cancel, depart early or fail to check-in for your reservation, please know that the minimum night stay will be charged to your credit card on file.

GUEST IDENTIFICATION REQUIRED
Guests will be required to present a valid identification at check-in that matches the guest name on the reservation as well as the credit card used to pay for the guestroom. If someone other than the guest on the reservation will be paying the folio charges, a Credit Card Authorization form is required and must be on file at time of check-in.

SMOKE-FREE
Sonoma Creek Inn is 100% smoke-free. Please do not smoke in any of the guestrooms, on the patios or within 20 feet of the building. If smoking occurs, there will be a $500 cleaning fee per night added to your folio. Please know we strictly enforce this policy.

DOG-FRIENDLY
Sonoma Creek Inn has four dog-friendly guestrooms. If you are interested in bringing your dog, advance reservations as well as a flat fee is required. Please click here for additional information. Guests who bring a dog to the hotel without making an advance reservation or notifying the staff will be subject to a $200 charge. Please know we strictly enforce this policy. If you are interested in bringing your pet, please call the hotel directly to review the policy and inquire if the pet-friendly guestroom is available during your dates of stay.

ADDITIONAL GUESTS
Our room rates are based on double occupancy. Many of the rooms cannot accommodate more than two guests. If there is a third guest (over the age of five) staying in the room, there will be a $15 extra person nightly charge. If you should need a futon or rollaway, please contact us immediately as we have a limited number of these available and we will also confirm whether your room can accommodate an additional guest.

CHILDREN WELCOME
We welcome families and children. For your comfort, please speak with the innkeeper directly to determine the best room to accommodate your family. Quiet hours must be observed after 8:30 pm for the comfort of all in the hotel. Children, ages five and under, stay free. If you need a crib, you must request one in advance.

EARLY DEPARTURE FEE
Guests who need to check-out earlier than expected from the hotel will be subject to a $25 early departure fee. Guests that initially reserved more than one night because there was a required minimum-night stay will be charged the full amount of each night required.

CANDLES
Burning candles is not allowed due to the potential fire hazard. Please do not light a candle in your guestroom. If lit, you will be liable for the entire amount of damage.

CREDIT CARD / DEBIT CARD POLICY
Debit and credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

CASH POLICY
If paying with cash, a deposit equal to the room, tax and $50 per day towards incidentals will be collected at check-in.

ACCESSIBILITY
Our hotel has been inspected by a California Certified Access Specialist and has one ADA accessible guestroom. Please contact the manager to discuss your specific needs.

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